Hello everybody! In the right hand column I will try to keep you up to date on my whereabouts on and hour-by-hour basis Also go to "Brian's Video Place" for events and technical updates Thank you for stopping by! Enjoy
Hosted ~ Cloud ~ Virtual PBX ~ VoIP Through Bennett Valley Telecom
Now that Bennett Valley Telecom is a RingCentral Reseller Agent the question is being asked, “what's the difference between ordering from RingCentral direct versus ordering RingCentral through Bennett Valley Telecom?” The answer is well... nothing. Actually there are some small but important differences. It is no secret that RingCentral provides an incredible service and is enhancing there offerings by the week. They have a customer service group that is unmatched. But that is not the question. The question is, “what are the conveniences with ordering RingCentral through Bennett Valley Telecom?"
Bennett Valley Telecom can
coordinate the rerouting of your company telephone numbers and fax
numbers to RingCentral telephone system.
Bennett Valley Telecom can configure your network routers to communicate with the RingCentral host.
Bennett Valley Telecom can optimize your network for best telecommunications performance.
Bennett Valley Telecom will assist in customizing your application including setting up automated attendant for after-hours call handling, and configuring your customer service routing just to name a few.
Bennett Valley Telecom will assist you in setting up your Android / DROID and iPhone Smartphone app for your office-on-the-go.
Bennett Valley Telecom will provide user training and ongoing support.
Bennett Valley Telecom provides a real person at your site, in your sight.
Oh and one other small detail: By ordering RingCentral through Bennett Valley Telecom, you are supporting a local small business and neighbor right here in the North Bay.
Call Me Now About RingCentral Santa Rosa and all of Sonoma County
this weekend my phone died. LG Connect® I think it is a
firmware issue. So a day later I head to the MetroPCS on Santa Rosa
Ave. They are awesome, helpful, cheerful and above all knowledgeable.
The the young man dances his thumbs across my screen at lightning
speed. He says, “weird”. I responded, “you're seeing it too?”
How can I get 4G full speed but yet show no bars, cannot text, and
cannot make phone calls? Email works, calendar syncs, web browsing
works, and even Google Voice works. So he said he'd replace it at no
charge (except that $15 transfer fee).
asked about when can I expect my new one? He replied “about 3 to 5
business days”. They said they would call my son Shayne when it is
in. So I excluded MLK day and came up with Thursday or Friday. Today
and yesterday I tried to endure without my phone, calling into voice
mail like every 5 minutes. Out of desperation I thought it'd be a
neat idea to stop at the MetroPCS store and see if it came in. The
very nice folks played along and thumbed through pages and
click-ity-clicked on the computer. They said, “no Mr. Brown, I'm
really sorry it doesn't look like it will be here till Monday.
I whip out my old, dirty Samsung with the “touch” screen that
requires that you practically have to drag your elbow across it to
get it to respond. I dial the magic code *228, the
activation/transfer code. A nice lady comes on and does everything
remotely (even identifies the make, model, and color of my Samsung)
Boom! It's done. As I relearn the old user culture from year ago, I
start texting and calling people back.
feeling darned good like I defeated fate. Ah that trusty old Samsung.
Love ya. Then... Oh look! My son is calling. How in the HECK do I
answer? Swerving and cursing I push button after button. FINALLY!
“Hello?” Son: Hey dad. MetroPCS just called, your phone is there.
Oh for the love of Pete! Back I go with my trusty Samsung and my
struggling LG Connect®. “Welcome back, Brian” my customer
service representative, smiling with tongue in cheek. So he begins
the process of transferring the services to the new replacement LG.
He's ready start the phone programming and says, “that'll be $18
please”. I think to myself “hmm not bad” I reach for my wallet
and... uh oh... It's gone! With my finger up I say, “wait right
there, I'll be back” I ran out the door leaving the old phone
behind while clutching that ol' trusty Samsung. When I realize I
don't have my wallet in the car, I start to speed towards home.
Thinking it would make sense to call ahead I dial vigorously and
press that old Samsung against my ear. Three musical notes and an
announcement, “this phone is not authorized to make calls. Please
call your MetroPCS representative for assistance” The diligent
MetroPCS representative had already ported over the number and I'm
back where I began. No phone. Needless to say I recovered my wallet
and returned to pay the transfer fee. All is well. I have my new
replacement phone! Sigh.
a nutshell: 35 miles, two and a half hours, and one unnecessary