Friday, August 17, 2018

Monday, June 18, 2018

Western Sonoma County

I will be integrating telecommunications and data technology with the agriculture business. This is one of my favorite #WineCountry #California things.

Monday, April 30, 2018

Introducing Cryptocurrency as payment

www.bvtele.com & carbonel.io
It's true! We are accepting all major #cryptocurrencies including Bitcoin Ethereum Litecoin and DigiByte to name a few. Visit my currency trade portal at http://www.carbonel.io

Thursday, May 23, 2013

Welcome


Phone Systems Santa Rosa
Call me now 707-573-7272

Hello everybody! In the right hand column I will try to keep
you up to date on my whereabouts on and hour-by-hour basis
Also go to "Brian's Video Place" for events and technical updates
Thank you for stopping by!
Enjoy

Monday, May 13, 2013

What is this? ;-)

Quick! What is this?
Is it something required in your diet everyday?

Sunday, January 27, 2013

Hosted ~ Cloud ~ Virtual PBX ~ VoIP

Hosted ~ Cloud ~ Virtual PBX ~ VoIP Through Bennett Valley Telecom


Now that Bennett Valley Telecom is a RingCentral Reseller Agent the question is being asked, “what's the difference between ordering from RingCentral direct versus ordering RingCentral through Bennett Valley Telecom?” The answer is well... nothing. Actually there are some small but important differences. It is no secret that RingCentral provides an incredible service and is enhancing there offerings by the week. They have a customer service group that is unmatched. But that is not the question. The question is, “what are the conveniences with ordering RingCentral through Bennett Valley Telecom?"




Answer:
  • Bennett Valley Telecom can coordinate the rerouting of your company telephone numbers and fax numbers to RingCentral telephone system.
  • Bennett Valley Telecom can configure your network routers to communicate with the RingCentral host.
  • Bennett Valley Telecom can optimize your network for best telecommunications performance.
  • Bennett Valley Telecom will assist in customizing your application including setting up automated attendant for after-hours call handling, and configuring your customer service routing just to name a few.
  • Bennett Valley Telecom will assist you in setting up your Android / DROID  and iPhone  Smartphone app for your office-on-the-go.
  • Bennett Valley Telecom will provide user training and ongoing support.
  • Bennett Valley Telecom provides a real person at your site, in your sight.
 
Oh and one other small detail: By ordering RingCentral through Bennett Valley Telecom, you are supporting a local small business and neighbor right here in the North Bay.

Call Me Now About RingCentral Santa Rosa and all of Sonoma County 

Tuesday, January 22, 2013

Call Before You Do it


So this weekend my phone died. LG Connect® I think it is a firmware issue. So a day later I head to the MetroPCS on Santa Rosa Ave. They are awesome, helpful, cheerful and above all knowledgeable. The the young man dances his thumbs across my screen at lightning speed. He says, “weird”. I responded, “you're seeing it too?” How can I get 4G full speed but yet show no bars, cannot text, and cannot make phone calls? Email works, calendar syncs, web browsing works, and even Google Voice works. So he said he'd replace it at no charge (except that $15 transfer fee).



I asked about when can I expect my new one? He replied “about 3 to 5 business days”. They said they would call my son Shayne when it is in. So I excluded MLK day and came up with Thursday or Friday. Today and yesterday I tried to endure without my phone, calling into voice mail like every 5 minutes. Out of desperation I thought it'd be a neat idea to stop at the MetroPCS store and see if it came in. The very nice folks played along and thumbed through pages and click-ity-clicked on the computer. They said, “no Mr. Brown, I'm really sorry it doesn't look like it will be here till Monday.



So I whip out my old, dirty Samsung with the “touch” screen that requires that you practically have to drag your elbow across it to get it to respond. I dial the magic code *228, the activation/transfer code. A nice lady comes on and does everything remotely (even identifies the make, model, and color of my Samsung) Boom! It's done. As I relearn the old user culture from year ago, I start texting and calling people back.



I'm feeling darned good like I defeated fate. Ah that trusty old Samsung. Love ya. Then... Oh look! My son is calling. How in the HECK do I answer? Swerving and cursing I push button after button. FINALLY! “Hello?” Son: Hey dad. MetroPCS just called, your phone is there. Oh for the love of Pete! Back I go with my trusty Samsung and my struggling LG Connect®. “Welcome back, Brian” my customer service representative, smiling with tongue in cheek. So he begins the process of transferring the services to the new replacement LG. He's ready start the phone programming and says, “that'll be $18 please”. I think to myself “hmm not bad” I reach for my wallet and... uh oh... It's gone! With my finger up I say, “wait right there, I'll be back” I ran out the door leaving the old phone behind while clutching that ol' trusty Samsung. When I realize I don't have my wallet in the car, I start to speed towards home. Thinking it would make sense to call ahead I dial vigorously and press that old Samsung against my ear. Three musical notes and an announcement, “this phone is not authorized to make calls. Please call your MetroPCS representative for assistance” The diligent MetroPCS representative had already ported over the number and I'm back where I began. No phone. Needless to say I recovered my wallet and returned to pay the transfer fee. All is well. I have my new replacement phone! Sigh.



In a nutshell: 35 miles, two and a half hours, and one unnecessary transfer fee.



But you know what? I've got my cool phone back!